INTRODUCTION
Singapore Institute of Management (SIM) is the first privately owned tertiary education provider established in Singapore by Ronald Tan in 1964. Since the start operation, The SIM Group has now expanded into three segments which are the SIM University (UniSIM), SIM Global Education (SIM GE) and SIM Professional Development (SIM).
SIM University is the only private education provider that is recognised by Singapore’s Ministry of Education and they are a not-for-profit university. Hence, they have a dependency on their SIM University Education Fund which has also been recognised as a Singapore ‘Institution of a Public Character’ since 2005.
THE ORGANISATION’S CHALLENGES
THE TINKTANK SOLUTION
TinkTank identified that the training programme must be designed beyond techniques for a better outcome. It must also involve a building of motivation that comprises of tackling their head and their heart at the same time. TinkTank also identified that engaging participants to understand their customers’ expectations, needs and perception can give them a better foreground when coming up with solutions and action plans.
A full-day course was developed for a total of 40 participants which were divided into two sessions to deliver potent end results. In this programme, SIM’s Finance staff will be given a short lecture and most of their time will be spent on group discussion of cases and situations, hands-on practices, group work such as assignments, tutorials and presentation as well as role plays. They were also exposed to various successful models that pertain to their current service level. Participants were also granted with action plans and take-away tools to aid them in post-training motivation and success.
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TinkTank identified that the training programme must be designed beyond techniques for a better outcome. It must also involve a building of motivation that comprises of tackling their head and their heart at the same time. TinkTank also identified that engaging participants to understand their customers’ expectations, needs and perception can give them a better foreground when coming up with solutions and action plans.
A full-day course was developed for a total of 40 participants which were divided into two sessions to deliver potent end results. In this programme, SIM’s Finance staff will be given a short lecture and most of their time will be spent on group discussion of cases and situations, hands-on practices, group work such as assignments, tutorials and presentation as well as role plays. They were also exposed to various successful models that pertain to their current service level. Participants were also granted with action plans and take-away tools to aid them in post-training motivation and success.